“The choices regulators make. Could I? Yes. But should I? Whatever and whoever we regulate, the exercise of regulatory judgment and discretion becomes less science, more art. But what on earth does it mean in practice? This workshop examines all of this from front line thinking to policy settings.”

This workshop introduces participants to the general principles of tactical communication and de-escalation and explores how to apply these principles during interpersonal interactions.

In a practical and interactive session, participants will be introduced to the key principles that apply when courts are asked to overturn public decisions, based on Crown Law’s recently revised publication Te Pouārahi – Judge over your Shoulder.