This is a one day course designed for investigators and compliance officers.  It provides a foundation for preparing for and conducting effective investigative interviews of suspects and witnesses. The topics covered in the course include:

Principles of investigative interviewing

Background and the PEACE model

Application of the Bill of Rights and the principles of natural justice in interviews

Interview models for witnesses and suspects and effective introductions

Identifying topics from free recall and use of summaries

Questioning techniques

Active listening skills, use of silences to encourage further statements, and avoiding interruptions

Management of exhibits

Conducting unannounced interviews

Health & safety in interviews

Challenge phase of an interview

Verbal and non-verbal cues – detecting deception

Interactions with legal counsel

Effective closing and evaluation

This is an interactive session and includes some short practical exercises to help explain and demonstrate the theory involved.

Barrie Sutton and David Chrystall, Commerce Commission