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This workshop introduces participants to the general principles of tactical communication and de-escalation and explores how to apply these principles during interpersonal interactions. 

The tactical communication component equips participants with a process that can be applied whenever people are faced with non-compliant behaviour. This allows them to operate professionally and maintain composure, dealing with behaviour in a controlled manner.  

De-escalation builds on the principles of tactical communication and allows participants to better understand the place that strong emotion has in communication and how to manage an interaction so that all parties are left feeling appeased, understood and respected. 

Facilitated by the New Zealand Customs Tactical Training Team



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