The aim of a peer learning discussion is to create two-way learning – the regulator gets ideas on how to improve practice, and the peers also have the opportunity to gain insights. For more information on the process, please refer to the Peer learning process guide and G-REG Framework for Peer Learning.
This peer learning discussion was about the Real Estate Authority’s (REA) journey to becoming a modern regulator, including how to develop the story of that journey and communicate it to key stakeholders.
Meeting with the G-REG panel was invaluable. The peer learning discussion provided Employment Services with the opportunity to test some of our programs, generate ideas and learn from the panel members about their own education programmes, what had worked for them and what had not. We also saw the opportunities to work together with other regulators in the future, which target similar markets. For example, work with:
- WCC, in relation to the hospitality sector, (which we are highly interested in because non-compliance with the employment system in this sector is high), or
- IRD, which already targets employers with advice and education about their tax obligations.
Luciane Bryant, Manager (Employment Services), Information and Education
“Before we started the peer learning discussion I did wonder how we would fill the allocated 2 hours, but by the end I felt we could have probably talked for longer! It was great to hear how other agencies approach the health and safety of their field officers. Whilst we didn’t learn anything ground-breaking or new, the discussion reinforced the fact that we are all facing the same issues. It was also great to hear that the panel felt that [the] [c]ouncil has a pretty comprehensive approach to health and safety of its staff. Our key takeout was that we all agreed that agencies need to recognise that the softer people skills of our staff are just as important as their technical knowledge – and particularly so when they need to diffuse a stressful situation with a customer.”
Helen Jones, Manager Public Health Group, Wellington City Council
We appreciated the opportunity to share our eTOM with the panel and hear their perspectives. We found the experience very encouraging. As the panel discussion highlighted, embedding the eTOM successfully requires tailored messages so everyone understands what the eTOM means for their role. This is what we’re working on now as we begin implementation.
Bronwyn Turley – Senior Manager, Policy, Practice, Guidance and Education