The aim of a peer learning discussion is to create two-way learning – the regulator gets ideas on how to improve practice, and the peers also have the opportunity to gain insights. For more information on the process, please refer to the Peer learning process guide.
“Before we started the peer learning discussion I did wonder how we would fill the allocated 2 hours, but by the end I felt we could have probably talked for longer! It was great to hear how other agencies approach the health and safety of their field officers. Whilst we didn’t learn anything ground-breaking or new, the discussion reinforced the fact that we are all facing the same issues. It was also great to hear that the panel felt that [the] [c]ouncil has a pretty comprehensive approach to health and safety of its staff. Our key takeout was that we all agreed that agencies need to recognise that the softer people skills of our staff are just as important as their technical knowledge – and particularly so when they need to diffuse a stressful situation with a customer.”